CANCELLATION POLICY FOR THE BOOKING ONLINE

Changes to prepaid bookings may be made by the Customer free of charge.
Any change to the booking may result in an increase or decrease in the rental rate, depending on the modified rental conditions.

If the Customer modifies the booking and the amount of the car rental services exceeds the prepaid amount, the Customer shall be charged the difference according to the rates in force at that time.

If the Customer modifies a prepaid booking and the amount of the new booking is lower than the prepaid amount, the Customer shall not be entitled to any refund.

If the Customer requests cancellation of a prepaid booking up to 3 days before the vehicle collection date (with at least 72 hours’ notice), 50% of the prepaid amount shall be retained. The cancellation request must be sent to info@carmotion.it, attaching a valid identity document of the booking holder.

The refund shall be processed by the Lessor within 7 working days from receipt of the request, credited to the same card used for the booking.

If the Customer cancels the booking within 3 days prior to the vehicle collection date, the entire prepaid amount shall be retained as a penalty.

No refund shall be granted if the Customer fails to present at the rental desk a credit card (VISA, MASTERCARD or AMERICAN EXPRESS) or a debit card (VISA or MASTERCARD), in the Customer’s name, to be used as a guarantee for the rental.

No refund shall be granted if the Customer fails to provide the original documents required for vehicle collection (a valid driving licence and a valid identification document: ID card for EU citizens or passport for non-EU citizens).

No refund shall be granted by the Lessor if the Customer cancels a previously modified prepaid booking, or if the Customer fails to collect the vehicle on the rental start date without having previously requested a modification or cancellation of the prepaid booking in accordance with the procedures described above.

In the event of a delay by the Customer, the Lessor guarantees vehicle delivery up to 1 hour after the scheduled booking collection time; after this period, the booking shall be considered a NO SHOW (Art. 15.2).

In the case of bookings made through third-party websites or intermediaries (brokers), any refund, where applicable, must be requested from the third party through whom the booking was made, in accordance with the terms and conditions set by such third party.